Ebmud How Long Does It Take to Turn Off Water and Turn on Again
This table shows the elevation billing related questions, grouped by category. For more information, click on the category icon.
Payment Options
How practice I pay my bill online?
- You may make a online onetime payment using a credit menu, ATM bill of fare or electronic check. There is a convenience fee for this service.
- Alternatively, enroll in paperless billing and make electronic payments at no toll using your banking company business relationship. You will no longer receive paper bills and instead will receive an e-mail or text message when your bill is due. You can cancel the paperless billing service at whatever time and receive newspaper bills again, starting with your adjacent billing cycle.
Where can I pay my neb in cash? Pay stations near your dwelling house or concern will accept cash, but some locations will require a small fee. Payments made at pay stations take 3 business days to postal service. Search for a pay station most your home or business on our map or download a listing of locations by city.
I need to pay my beak immediately. How shortly are payments processed? Most payment options are processed in 2 businesses days. For adjacent business organisation twenty-four hour period processing, use the dropbox locations in Oakland.
Where do I discover my account number? Your eleven-digit account number is located on the upper correct corner of your bill (view a sample bill). If y'all tin't discover your pecker, please call 1-866-403-2683 during concern hours Monday through Friday from 8 a.m. to iv:30 p.m.
What should I do if I forgot my email accost or password? If you forgot your countersign, click on the reset password link on the Sign in folio.
How do I alter my email address?Sign in with your old email accost, nether the Contact Info tab click [Edit] next to "EBMUD ID". Follow the instructions and activate the new email accost.
Why can't I activate my account?You lot may be unable to actuate your account for ane of the post-obit reasons:
- The business relationship has already been registered. Please Sign in using your electronic mail address and password.
- The account number you entered is incorrect or isn't the required eleven-digit number.
- The terminal name or the company name doesn't match what is listed on the business relationship.
- The link in the activation email has expired. The link expires after one hour. If information technology expires, please click 'reset password' .
Problems with High Bills
My nib is higher than usual. What do I do? There are many possible reasons for increases in your h2o use which may outcome in a higher pecker. If yous have a college than normal bill, you should consider the post-obit possibilities:
- Potential water leak
- Increased use from additional watering due to warmer weather
- Boosted household occupants
- Modify in rates
I have a high bill, only I can't observe a leak. What'south going on? There are many possible reasons for high use, from a faulty irrigation timer to changing circumstances. Visit Water Conservation for resources that best fit your circumstances.
Water Leaks
What types of leaks will EBMUD repair?EBMUD repairs leaks to its water meters and h2o mains. Leaks on the client's side of the meter, including the pipage betwixt the meter and the building, are the responsibility of the customer.
How practice I notice out if I have a leak?Follow instructions on the Leak and Loftier Nib page to place and repair common leaks. For printable information open up Run across Your Meter.
Are at that place organizations that can help me with pocket-sized dwelling house repairs?Alameda county provides relief for minor plumbing repairs for customers in the cities of Alameda, Albany, Emeryville, Hayward, Oakland, Piedmont, Castro Valley, San Lorenzo and some unincorporated areas. Call 510-670-5398 or visit their website at www.achhd.org/programs/housing-rehab/.
Understanding Your Pecker
I need assist understanding my bill. Visit Understanding your pecker to view a detailed description of the fees and charges listed on your EBMUD nib.
I used very little h2o according to my last bill, why does my water bill nevertheless appear high? Water bills accept fixed charges, regardless of how much h2o you utilize. Fixed charges cover the costs necessary to operate and maintain our organisation and ensure that information technology is stable and reliable for the time to come.
I have a much college than normal beak, is information technology because of rate increases? The latest charge per unit changes will touch customers differently, based on h2o use. An boilerplate household using 200 gallons a day will see an increase of $three.62 per month in July 2019, and an boosted increase of $3.73 per month the following year. Log into your EBMUD account and use our Bill Explainer to evaluate your bill.
My H2o Reports/Online Portal
I want to be notified if my water use is unusually high. How practice I set upwardly notifications? EBMUD customers can login to the online portal with their account information. Once enrolled, navigate to Advice Preferences and configure your notification settings.
I get My H2o Report emails/messages about my h2o employ. Do I really use this much water? Yeah, the information in the study is based on your metered water use. Many people are surprised to see their water apply in gallons per day.
How exercise I change the number of occupants or size of the irrigated landscape? Log in to the portal and get to Update Occupants under My Account.
Help with your bill
Can I get help paying my water bill?EBMUD offers a Client Help Program (CAP) to help depression-income residential customers and eligible homeless shelters with a discount on their bimonthly water beak. To qualify for this benefit, customers must complete the CAP application.
Tin can I get a payment extension?Login to your business relationship and select 'Request Services - Payment Extensions' or call Customer Service, i-866-403-2683 during business organisation hours (eight a.thousand. - iv:30 p.m.)
Tip: Some customers split their h2o pecker into two payments instead one every other month. When your water bill arrives, y'all can pay half of your water bill one calendar month, and the remaining residuum the next month.
Start or stop service
I am moving, how do I outset EBMUD h2o service for the first time?If you are a showtime-time residential EBMUD client, go to Start service. If yous demand help, call EBMUD during business concern hours using the contact information on this page.
I am moving from 1 address to another inside the EBMUD service area. Sign in to Manage Your Account to stop your existing h2o service. So follow the Get-go Water Service instructions on the Start/stop service page.
I desire to kickoff service for a multiple dwelling belongings. Can I practise this online?Not currently. Delight call Customer Service, 1-866-403-2683 during business organization hours (8 a.chiliad. – 4:30 p.m.).
Source: https://www.ebmud.com/customers/billing-questions
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